Quick Summary
Return Window
365 Days
Customer Rating
Best-in-Class
The 365-Day Guarantee
Chewy is famous for its incredible **365-day** return policy. If you are not 100% satisfied with your purchase, you can return it for a full refund within one year.
Prescription Exceptions
Please note that prescription medications are non-returnable unless you received the wrong item or it arrived damaged. For most other items, Chewy's customer service is legendary. They often ask you to donate unwanted items to a local shelter instead of shipping them back.