Quick Summary
Return Window
No Hard Limit
Process
Case-by-Case
The Legend of Flexibility
Nordstrom is famous for not having a formal return policy. Their goal is to take care of customers, so they handle returns on a case-by-case basis with no strict time limit. This applies to both Nordstrom and Nordstrom.com.
A Few Rules Apply
While flexible, they do expect items to be in good condition. Designer items and Fine Jewelry often have more specific requirements and may need original tags. Always bring your receipt or the credit card used for the purchase to make the process smoother.